Tingkat Kepuasan Petani Padi terhadap Kinerja Penyuluh Pertanian Lapangan di Kelurahan Plaju Darat Kota Palembang

Abstract

This research aims to determine the level of satisfaction of rice farmers towards the performance of agricultural extension workers in Plaju Darat Village, Palembang City. The location was determined purposively. The data used consists of primary and secondary data. The research method employed is a survey method. Data collection techniques were conducted through observation and interviews.The method of data processing and analysis used a Likert scale scoring. The results of the research indicate that the level of satisfaction of rice farmers towards the performance of agricultural extension workers in Plaju Darat Village, Palembang City can be said to be satisfied. This can be seen from the average score of each dimension being in the satisfied category, namely the Tangible dimension 2.79, the Reliability dimension 2.61, the Responsiveness dimension 2.83, the Assurance dimension 2.77, and the Empathy dimension 2.85. Thus, the average of all dimensions used to measure the level of satisfaction of rice farmers in Plaju Darat Village, Palembang City is 2.77, which falls into the satisfied category.